A poll of ASE-certified automotive technicians indicated that drivers over 60 are among the most conscientious when it comes to taking their vehicles in for routine maintenance and repair. The experts at the nonprofit National Institute for Automotive Service Excellence (ASE) remind consumers that good communication between shop and customer can help make the repair process go smoothly.

"Professionally run repair establishments recognize the importance of two-way communications," notes Martin Lawson, ASE's editorial director. "Just as you would with your physician, be prepared to discuss your vehicle's aches and pains once you are at the repair shop."

The following tips from ASE should make the repair process go smoothly: